Retailers like REI & Target are cracking down on serial returners

Dec 3, 2024 · Other returns were of merchandise purchased with fraudulent tender. REI, which offers a generous one-year return window for members, told Retail Dive that the company is targeting less than 0.02% of its members who, on average, returned $2,400 worth of gear over …

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Retailers Like REI & Target Are Cracking Down On Serial Returners

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REI Cracks Down On Serial Returners - MSN

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But in a statement to ABC News, an REI spokesperson said the targeted members had an average return rate of 79% and returned $2,400 in merchandise, $1,400 of which had been used.

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REI Cracks Down On Serial Returners - Axios

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Nov 14, 2024 · But in a statement to ABC News, an REI spokesperson said the targeted members had an average return rate of 79% and returned $2,400 in merchandise, $1,400 of …

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REI Bars Some Members From Returns Or Exchanges - Axios

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Nov 14, 2024 · But in a statement to ABC News, an REI spokesperson said the targeted members had an average return rate of 79% and returned $2,400 in merchandise, $1,400 of …

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REI Cracks Down On Serial Returns, Targeting Members Who …

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Nov 19, 2024 · REI restricts returns from 0.02% of members who showed extreme policy abuse, averaging 79% return rates and $2,400 in annual returns. Skip to primary navigation; ... REI …

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REI Bans Frequent Returners As Return Fraud Costs Retailers ... - MSN

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In a statement to KIRO 7, REI confirmed that a small percentage of its members—less than 0.02%—who frequently abuse its return policy will now be banned from making exchanges or …

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Retail Daily Minute | REI Tightens Returns Policy, Overtime Rule ...

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Nov 19, 2024 · REI Cracks Down On Serial Returns, Targeting Members Who Abuse Liberal Policy. REI is limiting returns for less than 0.02% of its 24 million members, targeting those …

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Are You A "serial Returner" Of Outdoor Gear? REI Is Cracking Down …

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Nov 11, 2024 · REI is cracking down on returns as busy holiday shopping period looms ... The article reports that Powell is one of "a very small subset of members" totaling less than 0.02% …

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FAQs about Retailers like REI & Target are cracking down on serial returners Coupon?

Does Rei accept returns?

REI is now not accepting returns from a “small subset” of its members who have repeatedly abused its return policies, the company confirmed to Retail Dive via email. Members have up to one year to return most items, while nonmembers have 90 days. The company may accept a return without a receipt if it was purchased using a membership. ...

Why did Rei change its return policy?

These changes aim to curb common scams, such as returning used items or using fake receipts, while encouraging consumers to be more diligent when making purchases. In a statement to KIRO 7, REI confirmed that a small percentage of its members—less than 0.02%—who frequently abuse its return policy will now be banned from making exchanges or returns. ...

How many REI members are affected?

Roughly one out of every 6,000 REI members will be affected. Upward of 5,000 REI members were emailed to inform them that they can no longer make returns or exchanges online or in-store. REI reported over $300 million in losses last year. Thousands of REI members may no longer be eligible for returns or exchanges. ...

Does Rei have a refund policy?

Pay just $30 for a lifetime membership at REI for example and you can return almost any item within a year of purchase for a refund or replacement. The Washington-based brand, however, has started rolling back that offer after discovering some customers have committed what it calls "past abuse" of the policy. ...

Does Rei have a 90-day return policy?

Products including activity monitors, GPS watches, bike trainers, emergency-communication devices and cameras have a shorter 90-day return period. However, there is no official limit provided on REI's website as to how much or how frequently a customer can make returns or exchanges or what constitutes abuse. ...

What is Rei's return policy?

Members have up to one year to return most items, while nonmembers have 90 days. The company may accept a return without a receipt if it was purchased using a membership. However, according to REI, a limited number of people have abused the company’s return policy. That group had an average return rate of 79%. ...