REI cracks down on serial returners - MSN

Some REI customers will no longer be able to return items after the company says a "small subset" essentially treated the company's generous policy as a free rental service. What it did: …

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REI Changes Policy To Stop Serial Returners | Retail Dive

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Nov 18, 2024 · While the business doesn’t announce quarterly results, in April, the cooperative reported $3.76 billion in revenue in 2023, down 2.4% from the prior year. However, REI also …

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Retailers Like REI & Target Are Cracking Down On Serial Returners

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Dec 3, 2024 · REI, which offers a generous one-year return window for members, told Retail Dive that the company is targeting less than 0.02% of its members who, on average, returned …

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REI Cracks Down On Serial Returners - Axios

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Nov 14, 2024 · But in a statement to ABC News, an REI spokesperson said the targeted members had an average return rate of 79% and returned $2,400 in merchandise, $1,400 of …

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REI Bans Frequent Returners As Return Fraud Costs Retailers Billions ...

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Nov 15, 2024 · In a statement to KIRO 7, REI confirmed that a small percentage of its members—less than 0.02%—who frequently abuse its return policy will now be banned from …

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REI Cracks Down On Serial Returns, Targeting Members Who …

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Nov 19, 2024 · REI’s move reflects a broader industry challenge. The National Retail Federation reports that return fraud and abuse cost retailers $101 billion in 2023 alone. The most common …

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REI Bars Some Members From Returns Or Exchanges - Axios

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Nov 14, 2024 · REI is taking a more rugged approach to its return policy. What it did: The outdoor retailer — with its 10 Colorado locations, including its flagship store in Denver — touts a 100% …

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FAQs about REI cracks down on serial returners - MSN Coupon?

Are the days of no-questions-asked returns at REI over?

The days of no-questions-asked returns at REI are over for some customers. Photo: Courtesy of REI Some REI customers will no longer be able to return items after the company says a "small subset" essentially treated the company's generous policy as a free rental service. ...

Does Rei accept returns?

REI is now not accepting returns from a “small subset” of its members who have repeatedly abused its return policies, the company confirmed to Retail Dive via email. Members have up to one year to return most items, while nonmembers have 90 days. The company may accept a return without a receipt if it was purchased using a membership. ...

Why did Rei change its return policy?

These changes aim to curb common scams, such as returning used items or using fake receipts, while encouraging consumers to be more diligent when making purchases. In a statement to KIRO 7, REI confirmed that a small percentage of its members—less than 0.02%—who frequently abuse its return policy will now be banned from making exchanges or returns. ...

What is Rei's return policy?

REI's return policy covers most items, with the exception of dirty gear, damaged caused by ordinary wear-and-tear, ReSupply products and final sale items. Products including activity monitors, GPS watches, bike trainers, emergency-communication devices and cameras have a shorter 90-day return period. ...

Does Rei have a 90-day return policy?

Products including activity monitors, GPS watches, bike trainers, emergency-communication devices and cameras have a shorter 90-day return period. However, there is no official limit provided on REI's website as to how much or how frequently a customer can make returns or exchanges or what constitutes abuse. ...

How many REI members are affected?

Roughly one out of every 6,000 REI members will be affected. Upward of 5,000 REI members were emailed to inform them that they can no longer make returns or exchanges online or in-store. REI reported over $300 million in losses last year. Thousands of REI members may no longer be eligible for returns or exchanges. ...