REI cracks down on serial returners - MSN

The big picture: Other retailers, including Target and Amazon, are also cracking down. Target said it has the right to refuse returns or exchanges if fraud is suspected. Amazon put a processing ...

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Retailers Like REI & Target Are Cracking Down On Serial Returners

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Dec 3, 2024 · REI, which offers a generous one-year return window for members, told Retail Dive that the company is targeting less than 0.02% of its members who, on average, returned …

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REI Changes Policy To Stop Serial Returners | Retail Dive

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Nov 18, 2024 · The outdoor gear cooperative said other tactics to curb the misuse of its returns policy by a small number of members were ineffective. ... down 2.4% from the prior year. …

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REI Cracks Down On Serial Returns, Targeting Members Who …

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Nov 19, 2024 · REI restricts returns from 0.02% of members who showed extreme policy abuse, averaging 79% return rates and $2,400 in annual returns. ... outdoor retail giant REI is taking …

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REI Is Changing Its Lenient Return Policy - Axios

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Nov 14, 2024 · But in a statement to ABC News, an REI spokesperson said the targeted members had an average return rate of 79% and returned $2,400 in merchandise, $1,400 of …

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FAQs about REI cracks down on serial returners - MSN Coupon?

Does Rei accept returns?

REI is now not accepting returns from a “small subset” of its members who have repeatedly abused its return policies, the company confirmed to Retail Dive via email. Members have up to one year to return most items, while nonmembers have 90 days. The company may accept a return without a receipt if it was purchased using a membership. ...

What if a Rei member returned a $3000 gear?

If you bought $3,000 worth of gear in the last two years and returned $2,700 of it, that's suspicious. Former rei employee here. If it was within the year return policy for a member, they got what they wanted. ...

Are the days of no-questions-asked returns at REI over?

The days of no-questions-asked returns at REI are over for some customers. Photo: Courtesy of REI Some REI customers will no longer be able to return items after the company says a "small subset" essentially treated the company's generous policy as a free rental service. ...

Can REI members return items if they misuse Rei's return policy?

A "very small subset" of REI members flagged for misusing the outdoor retail giant's return policy will no longer be able to bring back or exchange their purchases. Heading out the door? Read this article on the new Outside+ app available now on iOS devices for members! Download the app. ...

What should I do if I'm Not satisfied with a Rei item?

Be honest! Unless you got the email you can return items to REI that you are not satisfied with, and it will be sold as used (unless it’s climbing gear or bike helmets for example). Be reasonable with your expectations when you buy it and honest if you are not satisfied and you won’t have a problem. ...

Does Rei have a 100% Satisfaction Guarantee?

What it did: The outdoor retailer — with its nine Oregon locations, including the state's largest store in Beaverton — touts a 100% satisfaction guarantee policy on purchases and allows returns within 365 days for its co-op members. But REI recently notified some members via... ...