Verizon (VZ) Enhances Customer Service With GenAI Integration

May 15, 2024  · Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and …


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Is Verizon a telecommunications company?

It is the world's second-largest telecommunications company by revenue and its mobile network is the largest wireless carrier in the United States, with 130 million subscribers. An innovator in telecommunications, Verizon is leveraging data and AI as one of the foundations for its innovation journey. ...

Does Verizon use artificial intelligence for data & analytics?

For Verizon, the key to developing and sustaining leadership in the use of data and analytics is the application of artificial intelligence (AI) capabilities. Verizon has been on its AI journey for over a decade. Sekar explains, “We have come a long way from descriptive analytics to leveraging the combined power of GenAI. ...

Who is the CEO of Verizon Global Services?

Shankar Arumugavelu Executive Vice President and President of Verizon Global Services Leslie Berland Executive Vice President and Chief Marketing Officer Samantha Hammock Executive Vice President and Chief Human Resources Officer Rose Stuckey Kirk Chief Corporate Social Responsibility Officer Joe Russo ...

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