Senior Customer Service Representative at UnitedHealth Group

Learn about Senior Customer Service Representative careers at UnitedHealth Group. See jobs, salaries, employee reviews and more for Senior Customer Service Representative careers at UnitedHealth Group

$40
OFF

UnitedHealth Group Senior Customer Service Representative Salaries

1 week from now

Jun 6, 2024 · The estimated total pay range for a Senior Customer Service Representative at UnitedHealth Group is $40K–$51K per year, which includes base salary and additional pay. …

glassdoor.com

9%
OFF

Senior Customer Service Representative Salaries In The United …

1 week from now

Average UnitedHealth Group Senior Customer Service Representative yearly pay in the United States is approximately $40,546, which is 9% below the national average. Salary information …

indeed.com

$19
OFF

UnitedHealth Group Senior Customer Service Representative …

1 week from now

Jun 6, 2024 · The estimated total pay range for a Senior Customer Service Representative at UnitedHealth Group is $19–$24 per hour, which includes base salary and additional pay. The …

glassdoor.com

FAQs about Senior Customer Service Representative at UnitedHealth Group Coupon?

What is UnitedHealth Group looking for in a customer service representative?

UnitedHealth Group is looking for customer service representatives who can not only solve member problems, but also build rapport and trust. This question is aimed to assess your ability to make connections with members and turn negative experiences into positive ones. ...

How can UnitedHealth Group improve customer service?

UnitedHealth Group, or any company in a similar industry, would want to ensure that their customer service representatives can handle stress, prioritize tasks, and efficiently solve problems without letting the service quality drop. It’s about measuring your ability to maintain a balance between speed and quality. ...

What is a representative role at UnitedHealth Group?

The representative role, particularly in a health-focused company such as UnitedHealth Group, requires the ability to translate these complex terms into understandable language for customers. The interviewer wants to know if you’re able to bridge this gap effectively. ...

Are You dealing with dissatisfied customers at UnitedHealth Group?

Dealing with dissatisfied customers is inevitable in any customer service role, including those within UnitedHealth Group. The question is designed to assess your problem-solving abilities, your interpersonal skills, and your capacity to maintain professionalism under pressure. ...

Why should you work at UnitedHealth Group?

Every company, regardless of the industry, experiences upset customers. UnitedHealth Group, being a health services company, is no exception. The goal here is to gauge your ability to handle high-stress situations, maintain empathy, and use your problem-solving skills to turn a negative scenario into a positive experience. ...

Why is customer feedback important for UnitedHealth Group?

Customer feedback is an invaluable tool for any business, and that includes UnitedHealth Group. It provides insight into what’s working well and what isn’t. By asking this question, hiring managers want to know if you are proactive in utilizing this resource to improve service delivery. ...