What Does a Senior Customer Service Representative Do?

Factors influencing a Senior Customer Service Representative’s salary include years of experience, industry expertise (e.g., finance, tech), proficiency in multiple languages, specialized skills in CRM sof… See more

$39236
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Senior Customer Service Representative (CSR) With Project

2 weeks from now

The average salary for a Senior Customer Service Representative (CSR) with Project Coordinating skills is $39,236 in 2023. Visit PayScale to research senior customer service …

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$19.89
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Average Senior Customer Service Representative (CSR) Hourly Pay

2 weeks from now

Dec 26, 2024 · The average hourly pay for a Senior Customer Service Representative (CSR) is $19.89 in 2025. Visit PayScale to research senior customer service representative (csr) hourly …

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$67500
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Average Senior Customer Service Representative (CSR) With …

2 weeks from now

The average salary for a Senior Customer Service Representative (CSR) with Project Management skills in Boston, Massachusetts is $67,500. Visit PayScale to research senior …

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FAQs about What Does a Senior Customer Service Representative Do? Coupon?

What does a senior customer service representative (CSR) do?

This environment is conducive to both achieving customer satisfaction and personal career advancement. A Senior Customer Service Representative (CSR) has several paths for career advancement, including transitioning into managerial roles such as a Customer Service Manager or Director of Customer Service. ...

What are the benefits of being a senior customer service representative?

Managing Experience: If you are a Senior Customer Service Representative (CSR) that oversees more junior Senior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more. What your skills are worth in the job market is constantly changing. ...

What do senior customer service representatives say about their job experiences?

Read what Senior Customer Service Representative professionals have to say about their job experiences and view top companies for this career. “I have such good coworkers who have been very nice and supportive since day 1 I joined.” ...

How do I write a senior customer service representative job description?

To write an effective senior customer service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included senior customer service representative job description templates that you can modify and use. Sample responsibilities for this position include: ...

What makes a good customer service representative?

For example, a senior customer service representative is likely to be skilled in "quality standards," "inbound customer calls," "customer relationships," and "bank products," while a typical customer service specialist is skilled in "strong customer service," "cleanliness," "front end," and "cash management." ...

How do senior customer service representatives use communication skills?

Senior customer service representatives often use communication skills in their day-to-day job, as shown by this real resume: "managed quality communication, customer support and product representation for each customer. " Customer-service skills. ...