REI Is Cracking Down on Its Return Program for Certain Customers

Nov 5, 2024 · Many REI customers take advantage of its return policy to test out new products, and new, the outdoor retailer is taking steps to stop the phenomenon. One customer was …

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REI Tightens Return Policy To Limit Serial Returners - Footwear News

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Nov 15, 2024 · The retailer noted that these members have an average return rate of 79 percent and have returned $2,400 worth of product the past year. $1,400 worth of that was used, REI …

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Are You A "serial Returner" Of Outdoor Gear? REI Is Cracking Down …

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Nov 11, 2024 · The article reports that Powell is one of "a very small subset of members" totaling less than 0.02% of the brand's 24 million subscribers "who demonstrated a clear abuse" of the …

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REI Bans Frequent Returners As Return Fraud Costs Retailers Billions ...

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Nov 15, 2024 · In a statement to KIRO 7, REI confirmed that a small percentage of its members—less than 0.02%—who frequently abuse its return policy will now be banned from …

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KIYC: Retailers Crack Down On Return Fraud Amid Expected $150 …

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3 days ago · However, a Kane in Your Corner investigations finds that some merchants are cracking down on return fraud, which is estimated to have cost retailers over $100 billion in 2023.

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FAQs about REI Is Cracking Down on Its Return Program for Certain Customers Coupon?

Does Rei accept returns?

REI is now not accepting returns from a “small subset” of its members who have repeatedly abused its return policies, the company confirmed to Retail Dive via email. Members have up to one year to return most items, while nonmembers have 90 days. The company may accept a return without a receipt if it was purchased using a membership. ...

Can REI members return items if they misuse Rei's return policy?

A "very small subset" of REI members flagged for misusing the outdoor retail giant's return policy will no longer be able to bring back or exchange their purchases. Heading out the door? Read this article on the new Outside+ app available now on iOS devices for members! Download the app. ...

Why did Rei change its return policy?

These changes aim to curb common scams, such as returning used items or using fake receipts, while encouraging consumers to be more diligent when making purchases. In a statement to KIRO 7, REI confirmed that a small percentage of its members—less than 0.02%—who frequently abuse its return policy will now be banned from making exchanges or returns. ...

Does Rei have a refund policy?

Pay just $30 for a lifetime membership at REI for example and you can return almost any item within a year of purchase for a refund or replacement. The Washington-based brand, however, has started rolling back that offer after discovering some customers have committed what it calls "past abuse" of the policy. ...

Is it possible to get off Rei?

And is it possible to get off it? It’s not exactly clear. REI is not transparent about the number nor types of returns it considers an “abuse” of its policy and whether banned members will ever earn back the ability to make returns. ...

What if a Rei member returned a $3000 gear?

If you bought $3,000 worth of gear in the last two years and returned $2,700 of it, that's suspicious. Former rei employee here. If it was within the year return policy for a member, they got what they wanted. ...