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FAQs about HP Active Care Next Business Day Onsite Solution Support w/DMR … Coupon?

Does hp offer onsite hardware support?

Keep your hardware protected with the 3-Year Active Care Next Business Day Onsite Support Plan for Laptops from HP. Providing 3 years of coverage, this manufacturer support plan provides next business day onsite hardware support following remote diagnosis. ...

What is HP active care?

HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly. Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair. ...

Can HP Premium+ alert monitored incidents without a dashboard?

Note: HP Premium+ can alert monitored incidents even without a dashboard by delivering the pop-up alerts directly to end users’ HP devices and allowing end users to create cases to HP. If an HP Premium+ Dashboard has been requested, the IT Admin can turn off end the users’ device alerts so incidents can be managed centrally. ...

Can I add more devices to my HP Premium+ dashboard?

Note: If you already have an HP Premium+ dashboard, sections End Customer Detailed Information and HP Premium+ Dashboard (optional) will no longer apply, as the dashboard has already been created. New registrations will add more devices to your existing HP Premium+ dashboard if the company name in the registration matches the name of the dashboard. ...

Do I need an email to access the HP Premium+ dashboard?

Email of the person identified as the IT Admin or Partner who will access the optional HP Premium+ Dashboard for this customer. A dashboard is not required for HP Premium+ but is helpful for large fleets of devices (>50), thus the email field is only required for those wanting to use the HP Premium+ Dashboard. ...

What is a self-help incident in HP Premium+?

A self-help incident in HP Premium+ is when a Workforce Experience platform incident is created but not eligible to be escalated to the HP Customer Support for onsite support and any necessary parts to be replaced. Self-help incidents can be created only for specific types of incidents. ...

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