First Direct reclaims top spot in our customer service poll – see …

First Direct has reclaimed the crown in our twice-yearly banking customer service poll – though its overall 'great' rating has actually reduced over the past six months. More than 3,500 current account customers responded to our latest survey, with 85% of First Direct customers …

85%
OFF

First Direct Reclaims Top Spot In Our Customer Service Poll – See …

2 days from now

moneysavingexpert.com

£100
OFF

The Top 50 Brands For Customer Service In The UK (and A Bank Won ...

2 days from now

Sep 28, 2016 · First Direct regularly tops polls for customer service. First Direct's First Account offers £100 for joining and has a £250 interest-free overdraft beyond that an authorised …

thisismoney.co.uk

84%
OFF

First Direct And Metro Bank Top Current Account Satisfaction Poll

2 days from now

Feb 17, 2020 · Customers were also asked how likely they would be to recommend their provider’s branch service to others and again Metro Bank scooped the top spot with 84%, …

yourmoney.com

90%
OFF

The Best And Worst Banks: First Direct Tops The Table And Barclays …

2 days from now

Feb 25, 2015 · More than 90% of First Direct's current account customers rate its service as 'great', so it's little wonder it has yet again secured the top spot in our biannual banking poll. In …

moneysavingexpert.com

FAQs about First Direct reclaims top spot in our customer service poll – see … Coupon?

Is first direct's customer service 'great'?

More than 3,500 current account customers responded to our latest survey, with 85% of First Direct customers considering its customer service 'great'. Its victory this time around means it has only missed out on top spot once since we started our customer service poll back in 2010. ...

Is first direct a good company?

Since The Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) launched a decade ago, first direct has consistently ranked in the top 10, taking the number one spot numerous times. And its CEO Joseph Gordon explains how he intends to stay top for another ten years to come. ...

Is first direct a good bank?

Helen Saxon, banking editor at MoneySavingExpert, said: "First Direct can't rest on its laurels if it wants to keep its reputation for unparalleled customer service. While it has claimed top spot this time around, its service rating has dropped, and had Metro Bank or Monzo received just a handful more votes we'd be reporting a different story. ...

Is Barclays better than first direct?

In fact, First Direct has won every banking service poll we've ever conducted – and we started the survey back in 2008. But consumers were less impressed by the service on offer at Barclays, however, and it has been voted the worst current account provider for the second time in a row. ...

What is first direct's new ad campaign?

First Direct's new ad campaign promotes the wide range of features in the First Direct app, its £100 switching incentive, technology such as voice activated ID and mortgage schemes. The main hero ad depicts an astronaut that’s supposed to symbolise First Direct’s uniqueness as a brand. ...

Is first direct losing its Challenger status?

First Direct, at 28 years old, is still a relatively new player in the UK banking industry. But the emergence of digital-only banks like Monzo and Atom Bank has not caused First Direct to lose its challenger status, according to Burns-Shore. She counters: “The emergence of Atom and Monzo has been helpful in a lot of ways. ...