The Pros and Cons of Free Returns

The disadvantage that sticks out the most for brands that choose to offer free returns is the high costs. They have to shoulder the costs of the transportation and operational costs of returning items, including the need to recondition and repackage items that did not come back in their original condition. These … See more

FAQs about The Pros and Cons of Free Returns Coupon?

What are the pros and cons of free returns?

Customer opinions: This is one of the more obvious pros of free returns – customers absolutely love it, and absolutely hate having to pay for any part of the return. A huge percentage of consumers rate this as an important factor for where they choose to shop. ...

Are free shipping and returns worth it?

Free shipping and returns are often used as incentives to attract and retain customers in ecommerce. But are they always worth it? In this article, we'll explore the pros and cons of offering free shipping and returns, and how to decide if they make sense for your business. Experts who add quality contributions will have a chance to be featured. ...

Are free returns really free?

Like free shipping, free returns aren’t really free. There is an expense, and someone has to foot the bill, and in this case, that someone is you. Return shipping isn’t the only expense; costs can include restocking, returning the product to your supplier for repair, and more. 2. Some customers will take advantage of your return policy. ...

Should retailers offer free merchandise returns?

Retailers find both pros and cons in offering free merchandise returns. Let’s look at some of each. Research supports it: Various studies over the years have found a connection between a free returns policy and increased spending at those vendors. ...

Why should you offer free returns?

Offering free returns may increase your conversion rate. That’s because 67% of eCommerce shoppers check return policies before they make online purchases. When customers know that they can return items for free, they are more inclined to hit the Buy button. 3. It increases customer loyalty. ...

Is a free returns policy right for your business?

Costs: Free returns can lead to a hit in short-term profits, especially if you’re making the switch over from a less liberal policy. For more on free returns policies and whether they’re right for your business, or to learn about any of our reverse logistics management solutions, speak to the pros at ReverseLogix today. ...