Some PSE customers get a shock: back-charges worth thousands

Sep 24, 2006 · While the 32 complaints represent only a fraction of PSE’s 700,000 gas customers in Western Washington, they warrant an inquiry, especially since PSE had back-billing …

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Puget Sound Energy Will Ramp Up Collection Efforts For $140M In

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In 2019, the last year PSE conducted normal credit and collection operations, 40,655 customers were disconnected of 459,045 customers who faced the prospect of losing service for …

msn.com

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State Fines Puget Sound Energy $430,000 | Company Improperly …

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Nov 30, 2012 · State regulators fined Puget Sound Energy (PSE) $430,000 for improperly charging residential disconnect-visit fees to electricity and natural gas customers. Skip to …

issaquahreporter.com

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State Regulators Approve Puget Sound Energy To Resume Credit …

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May 16, 2024 · As part of this agreement, PSE did not conduct targeted outreach or disconnect customers unless their past-due balance exceeded $1,000, and they were not considered to …

wa.gov

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PSE To Resume Disconnections For Customers With High Past …

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Jun 5, 2024 · In late 2022, PSE voluntarily agreed to only disconnect customers with past-due bills over $1,000 and not threaten disconnection to customers it knows are low-income. This …

seattlemedium.com

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If You Get A Call About Your Electric Bill, Beware Of Bait And Switch ...

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Sep 29, 2021 · For example, back in 2014, Systrum Energy was sued by New Jersey after customers didn’t get the 20% savings they expected. Instead, bills spiked by as much as …

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FAQs about Some PSE customers get a shock: back-charges worth thousands Coupon?

What happens if a customer doesn't take action with PSE?

The order states that if a customer fails to take action with PSE or a local Community Action Agency regarding their past-due balance within 30 days of the customer communication, PSE may place the customer on a phased debt collection plan, known as dunning. ...

Why has PSE pushed back estimated restoration times?

According to a post on X from the energy company, due to severe damage to light poles and wires connected to its high-voltage system, PSE pushed back estimated restoration times for its customers. The system provides power to the community from where energy is produced. ...

What happens if I don't pay my PSE Bill?

Disconnections for non-payment are limited to customers with at least $250 of unpaid, overdue bills. As of October 2023, PSE reported a total of $140 million in unpaid, overdue balances. ...

How many surcharges does PSE&G charge?

This year, PSE&G has added two more surcharges to customer bills, bringing the current total to 16. Most notably, one surcharge, the Zero Emissions Certificate Recovery Charge, raises $300 million to prop up PSE&G’s three nuclear power plants. That charge applies to all New Jersey customers, regardless of who supplies their power. ...

What is PSE outreach?

Outreach must include telephone or written communication to customers that includes information about bill assistance, payment management, and other programs that the customer may be eligible for without threatening disconnection. PSE will also identify and refer customers to local Community Action Agencies for additional assistance. ...

What does PSE do with past-due balances?

PSE limited targeted outreach and collections practices to customers with past-due balances greater than $1,000. Bellevue-based PSE provides electricity service to more than 1.1 million electric customers in eight Washington counties: Island, King, Kitsap, Kittitas, Pierce, Skagit, Thurston, and Whatcom. ...