Frequently asked questions - Booking.com

Answers to the most common questions from our guests. Payments Cancellations and modifications Exclusions Confirmation Booking info and requests Frequently asked questions. …

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How do I know if my booking has been cancelled?

Check your inbox and spam/junk mail folders. If you’ve received an email from Booking.com cancelling your booking, your booking has been cancelled and we’ve refunded you. The processing time depends on your bank. If you have questions, contact your bank directly. Where can I find the cancellation policy? ...

Can I make changes to my booking?

It's not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name, or email address. My booking was canceled or declined – what should I do? Because this booking is facilitated by a partner company, the property may be overbooked. If that's the case, the partner will notify us. ...

What can I do with manage my booking?

Manage my booking allows you to: View details of your travel itinerary. View your seat and meal requests. Make seat requests from an interactive seating plan. Make meal requests from a list of available special dietary meals. Provide Advance Passenger Information (e.g. passport and other details). ...

How do I access manage my booking?

To access Manage My Booking, you just need your booking reference and last name. Regardless of where you made your reservation, your booking reference can be found on your ticket (in an area called 'PNR code' or 'Locator') or on your e-ticket itinerary receipt. The reference is a series of six characters containing letters and numbers. ...

Do you charge your card for the price of a booking?

Booking.com will charge your card for the total price of the booking when you book. If you're looking for more info about your payment, check your confirmation email. I was charged. Do I need to do anything else? No, you're all set. We charged you for the price of the booking. ...

How do I see my start trip booking?

On the day of your booking, please login to your account. You will be able to see your booking for the day on your Account page with a green Start Trip bu... What if I can't upload Start Trip photos? ...