Help Center | Zales

Customer Help Center. Need help with something? You're in the right place! From quick self-service tools to live support, we've got you covered. ... Find a Zales near you for in-store …

FAQs about Help Center | Zales Coupon?

Does Zales repair ring prongs?

It’s natural for the metal to wear down over time, for prongs to become loose, or for chains to break. Bring your jewelry to your local Zales store for an estimate. We offer ring sizing, prong replacement, prong re-tipping, watch repair, chain soldering, clasp replacement, and more. Learn more about Zales Jewelry Repairs and Service. ...

How do I return a Zales item?

Find a Zales near you for in-store services and shopping events. Give them the gift of choice. Delivered within 24 hours. Returns must start within 30 days of purchase or shipment date. Holiday times may vary. Book an appointment or visit a store for any service-related help. Easily track where your item is within the repair process. ...

How do I get a gift from Zales?

Here are some quick links you can use to self-serve and find answers fast. Shop with a jewelry expert to find the perfect piece. Find a Zales Outlet near you for in-store services and shopping events. Give them the gift of choice. Delivered within 24 hours. Returns must start within 30 days of purchase or shipment date. Holiday times may vary. ...

How do I pay or manage my Zales credit card account?

To pay or manage your card account, choose your card to begin. 1-800-695-0434 (TDD/TTY: 1-888-819-1918). Questions about jewelry leasing options? Contact Progressive Lease at 877-898-1970. Check refund status, update shipping addresses, edit wish lists, and more. Manage your Zales credit card account here. ...

How do I get my Zales ring shipped?

Your order will be shipped from Zalesoutlet.com to the Zales Outlet store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Do all rings come in the same size or are there different sizes available? ...

Does Zales charge shipping?

No, there are no shipping charges applied to orders shipped to a store. When will my credit card be charged for my in-store pick up? Your credit card will be charged for your purchase the day the merchandise is shipped to the store.. Do you offer engraving? Zales offers engraving on select merchandise. It can take up to ten days for this service. ...