Frequent Asked Questions | Groupon Customer Support

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Have You Recently Had Problems Purchasing Thru Groupon?

1 week from now

My bank says the $0.00 transaction is what their system rejects. Hence, all my Groupon transactions [will] fail. I don't use Groupon much (last time was in the 1st half of 2021); but, this …

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Groupon For Groupon - FAQs

1 week from now

How does this deal work. If you purchase this deal, you get a promotional code worth $10 in Groupon Bucks to spend on any deal at Groupon.com. Just redeem the promotional code and …

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FAQs about Frequent Asked Questions | Groupon Customer Support Coupon?

How does Groupon work?

We have the answers you are looking for. Log in to manage all of your purchases. Groupon is an easy way to get huge discounts while discovering fun activities in your city. Our daily local deals consist of restaurants, beauty, travel, ticket vouchers, shopping vouchers, hotels, and a whole lot more, in hundreds of cities across the world. ...

What happens if a customer can't book a Groupon stay?

For Groupon Getaways, if a customer is unable to book the stay that he or she wants, during the available dates and before the book-by date, we’ll refund the unredeemed Getaways voucher. After the book-by date passes, all sales are final. However, the customer’s unredeemed voucher is always worth at least the amount paid for it. ...

How do I resolve a Groupon customer service issue?

Resolving a customer service issue can be quite frustrating, but there are some resources on Groupon that can help you out. You can contact Groupon's customer support team in a number of ways, but these options can be difficult to find. ...

What happens if a Groupon transaction doesn't go through properly?

If your Groupon transaction only did the auth but didn’t go through properly, the situation should resolve. If both settle, you can dispute it because you didn’t receive the event ticket that you paid for. You did the right thing by contacting groupon directly first. Now wait for the transactions to settle. ...

What happens if a customer uses Groupon before the promotional value expires?

According to the Groupon Promise, if a customer uses his or her Groupon before the promotional value expires, takes a Getaways trip, or attends a Groupon event and is disappointed by the experience, we will work with the customer—and you, the merchant—to make the situation right. ...

Is Groupon able to prove a purchase didn't go through?

Even if you're in the right, Groupon might be able to provide "proof" that you bought it, like some kind of documentation from their systems, and unfortunately it might be on you to prove you got a message saying it didn't go through, even if you didn't take a screenshot, in which case tough luck. No real harm in trying though. ...