FAQ Page Guide: 7 Examples + What Makes a Great …

An FAQ page is a page on your website that answers your customers’ most frequently asked questions. The questions included on an FAQ page tend to cover key information that’s relevant to most (if n… See more

FAQs about FAQ Page Guide: 7 Examples + What Makes a Great … Coupon?

What is a Frequently Asked Questions page?

A frequently asked questions page—or an FAQ page for short—is a key part of a knowledge base because it addresses your customers’ most common questions and is useful at all stages of the customer journey. FAQs start with a question and then provide a concise answer. ...

Can a FAQ answer every question from a customer?

No FAQ can answer every question from every customer. Instead, give them the option to contact your customer service team if their query extends beyond your FAQ’s focus, so they don’t need to search for your phone or email info elsewhere. Install customer service chatbots directly on your FAQ page so your reps can help users solve their questions. ...

What is a FAQ & why do I need one?

FAQs are typically a list of the most commonly asked questions, along with their answers. These questions are often related to a specific product or service, and the answers provided are usually concise and to the point. FAQs are designed to provide customers with quick and easy access to information without contacting customer support. ...

What is a 'FAQ page'?

An ‘FAQ page’ is one of the simplest forms of self-service and can be a great first step in building out a full help center. Anything that customers want or need to know can fall under the purview of FAQs. These questions often address pricing, return policies, service usage, product setup, troubleshooting, and more. ...

Why should you use our Frequently Asked Questions template?

Our frequently asked questions template helps you do more than just answer customer questions. It provides a dynamic base that allows you to keep your customers up-to-date, connect them to relevant content elsewhere on your site, promote your brand, and build better relationships with your customers. ...

Where should I put my FAQ / support page?

For customers who are going straight to your site for answers, put the link to your FAQ or support page in a highly visible place—preferably in the top navigation bar. This will encourage customers to read through the FAQs before they reach out to a support rep or open a ticket. ...